Smell gas? Leave the house now. Don't use switches, phones or lighters inside. From outside, call ATCO Gas emergency at 1-800-511-3447.
1. Shut off the water
Main shut-off: in most Edmonton homes it's in the basement, where the water line comes up through the floor or in through the front wall, next to the water meter. Turn a round handle clockwise until it stops, or turn a lever a quarter-turn so it's crosswise to the pipe.
Fixture shut-offs: for a toilet, sink or dishwasher, close the small valve on the supply line under or behind the fixture.
Water heater: close the cold-water valve on top of the tank. For a gas tank, turn the gas control to "Pilot" or "Off"; for electric, switch off its breaker.
2. Make it safe
- Keep away from water near outlets, extension cords, the furnace or the electrical panel. Only switch off breakers if you can stand somewhere dry.
- If sewage is involved, keep kids and pets out of the area.
3. Stop adding water
With a sewer backup, don't flush, shower, run the dishwasher or do laundry. Everything you drain adds to the backup.
4. Document it
Take photos and video of the water, damage and the source before cleaning up. Your insurer will want them.
5. Call for help
- Plumbing in your home: call us at (780) 996-7950, answered 24/7.
- City water main break or sewer problem in the street: EPCOR at 780-412-4500.
- Gas smell: ATCO Gas emergency at 1-800-511-3447.
- Significant water damage: your insurance company, which may send a restoration company to dry the home out.
Common emergencies and quick actions
| What's happening | Do this now |
|---|---|
| Burst or leaking pipe | Close the main shut-off; open a low tap to drain pressure |
| Toilet overflowing | Close the valve behind the toilet; lift the tank lid and raise the float |
| Sewage from floor drain | Stop all water use; keep clear of the area; call a plumber |
| Water heater leaking | Close the cold inlet valve on top; shut off gas or power to the tank |
| Sump pit overflowing | Check the pump's outlet or GFCI and breaker; call a plumber |
| Frozen pipe, no water | Open the tap; warm gently; be ready to shut off the main |
Find out more about our emergency plumbing service.